Maintenance Request
Click the relevant request type:
General Maintenance Requests • Emergency Maintenance Requests
General Maintenance Request Form
Fill out the form below for General Maintenance Requests, we ask you to be as specific as possible when providing details of your request so we can provide the best solution to resolve your issue in a timely manner. If this is an appliance-related issue, include the name of the brand, model name/number, and serial number (if possible) in the additional comments box.
Our maintenance coordinator will connect with you to schedule repairs within two business days of submitting the form.
FOR EMERGENCY MAINTENANCE REQUESTS, CALL 704-685-0934
If this is a life-threatening emergency (e.g. fire), CALL 911.
To help you determine whether your issue is a true emergency maintenance request, we have provided examples below for your viewing:
• Flood at the residence
• No heat in the winter when temperature is below 50 degrees
• No air conditioning when temperature is above 80 degrees
• No water (first make certain the water was not turned off by the city or disconnected)
• No electricity at ALL
• Broken water line (shut off water at the main water valve)
• If you detect a gas smell LEAVE THE HOME IMMEDIATELY, then use a phone that is not located on the property and call your gas company.
• Commode not working in the home when there is only ONE Commode
• Anything that will cause damage if left unattended until the following business day